NHTSA Complaint #11591768 — 2024 NISSAN ALTIMA

The contact owns a 2024 Nissan Altima. The contact stated that while his son was driving 35 MPH, the vehicle experienced Phantom braking. The contact stated that his son depressed the accelerator pedal and the vehicle continued to drive with no additional failure. The vehicle was taken to the dealer where the failure was diagnosed as a sensor with the Automatic Emergency Braking (AEB) system and a fractured bracket. The AEB sensor was replaced; however, the contact was waiting for the bracket to be replaced because the bracket was on backorder. The contact stated that the AEB system was deactivated as per the Service Manager's advice since the dealer was waiting for the bracket to be received. The contact provided part number: 28438-5FA6A (Sensory Assemble DIST) and part number: 62310-9HF8E (Grille Radiator). The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.