NHTSA Complaint #11591452 — 2023 CADILLAC ESCALADE

On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by General Motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was Boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)