NHTSA Complaint #11591308 — 2017 JEEP RENEGADE

The contact owns a 2017 Jeep Renegade. The contact stated while driving 35-36 MPH, the vehicle made an abnormally loud whining sound. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure recurred while driving. The vehicle was taken back to the dealer, where an unknown software update was performed; however, the failure recurred while driving 49 MPH. The contact stated that the engine revved significantly as if the transmission was shifting to a higher gear. The vehicle was taken to another dealer, Tyson Motor (1 SW Frontage Rd, Shorewood, IL 60404), where it was test-driven, but the failure could not be duplicated. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 27,500.