NHTSA Complaint #11591218 — 2024 MAZDA CX-5 SERVICE BRAKES

Complaint Details

ODI Number	11591218
Vehicle	2024 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	May 29, 2024
Date Filed	May 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I had coplained about a long, soft brake pedal on 10 February 2024 to Hiley Fort Worth Motorcars and got a report on 13 February 2024 stated that after inspection, they could not duplicate my complaint, so they did a visual inspection and washed the car!!!! Today, 29 May 2024, I had to make an emergency stop and pressed the brake pedal to the floor! The ABS came on, but the brake pedal should never reach the floor. The other car had stopped and I swerved out of the way. No warning lights came on nor sounds. Additional information; if the brakes are applied by the adaptive cruise control, and you step on the brake pedal after the brakes have been applied automatically, the brake pedal is nice and firm, like it should be. But if there is no intervention with the car, the brake pedal is very long and soft.

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