NHTSA Complaint #11591131 — 2016 HONDA HR-V

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11591131
Vehicle 2016 HONDA HR-V
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

The problem started after sitting and talking on a phone with car running while waiting for groceries. About a week later, I started having on and off electrical system issues. and all the lights came on the dashboard with ABS as the main one. If I locked my trunk over and over it would go away. During this time, I got locked in my car and out of my car. The key would not work properly. The trunk would not lock properly. The brakes would get stuck and I could not release them. The car would not move. This happened on and off for about two weeks. I took it to my mechanic. He ran the diagnostic test and nothing came back. He charged the battery and the problem went away for a couple of weeks. The problem started again and was especially frightening when I could not get out of my car. I took it to the dealer. They told me I needed new locks for the trunk, the door and that the car needed a new computer for the ABS. I told them how is that possible. My mechanic did not find an issue and my car at that time didn't even have 100,000 miles and was a Honda. I switched from Nissan with transmission issues at 130,000 miles to a Honda which has great safety and performance reviews. They said there was no recall. I do not understand how a car with less than 100,000 miles has all of these safety issues that can trap me in the car and not allow me to brake properly at high speeds. I have done research online and find there are many complaints about the computer system ABS sensor online and have heard this from a second mechanic who indicated he was dealing with the same issue for another customer. He disabled my ABS system so I would not continue to have braking issues where it holds or does not seem to release properly, where there are on and off electrical issues with locks, locking, phone, etc. And the Landmark Honda dealer in Alexandria VA wants to charge 3000 for a new computer for a car that is supposed to be safe and reliable and does not even have 100,000 miles.

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