NHTSA Complaint #11590480 — 2016 HONDA ACCORD

1. The radio system failed and is available for inspection. 2. My safety is compromised as I am subjected to static noise at maximum volume, posing a risk of significant ear damage or potential hearing loss. The intensity of the noise can rapidly lead to noise-induced hearing loss. Additionally, this persistent static noise is highly distracting, increasing the risk to other drivers on the road. 3. Yes, the problem has been reproduced and confirmed by a Honda dealer. 4. The vehicle and its radio system have been inspected by Honda. The only solution offered by Honda is to replace the entire radio unit, costing between $1,000 and $3,000. It is unreasonable to expect customers to pay such an amount for what is evidently a manufacturing defect, especially when similar issues have led to recalls in other Honda models like the Odyssey, Pilot, and Passport. Following the dealership's advice, I contacted Honda corporate to file a claim in hopes of receiving a discount on the necessary repairs, which should ideally be covered under a recall but are not for the Accord model. Unfortunately, the claim was denied. Honda corporate claims to be unaware of the issue, despite numerous online forums and videos highlighting the same problem, along with Honda's reluctance to address it. Honda corporate denied me any discounts, stating that I do not have a long-standing relationship with them since I have not used their services for all my maintenance needs. 5. There were no warnings prior to failure that occurred in March 2023.