NHTSA Complaint #11590285 — 2023 POLESTAR POLESTAR 2

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11590285
Vehicle 2023 POLESTAR POLESTAR 2
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Starting in 2022 the car started to "black out" when I drove it. The spedeometer and screen would go completely dark, especially at speeds over 60 MPH I reported this to Polestar in 2023, they incorrectly diagnosed it as a TPMS warning when I brought it to the dealer. I called Polestar back in July 2023, but a nearby dealer was 7 hours away. I brought the car into the dealer March 2024, they had it for several days, didn't detect a problem and sent me home w car. It did it again, I was able to capture this footage on video, they then took the car back again and finally believed me. They had questioned me before. They ended up replacing the IHU

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Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717689 VISIBILITY/WIPER When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717270 POWER TRAIN Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 VEHICLE SPEED CONTROL Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11715971 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
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