NHTSA Complaint #11590080 — 2020 AUDI Q5

Subject: Formal Complaint Regarding Vehicle Safety Issue with 2020 Audi Q5 Dear National Highway Traffic Safety Administration, I am writing to formally file a complaint regarding a critical safety issue with my 2020 Audi Q5, as advised by the New York State Division of Consumer Protection. Please find attached a copy of the Division's correspondence dated May 21, 2024, concerning my initial complaint against Audi of America, Inc., along with supporting documents pertinent to this case. On April 10, 2024, while parking in the driveway despite applying the brakes, and despite the reduced speed, the vehicle suddenly accelerated (launching/jumping forward motion) and collided with the side of the house. On April 11, 2024, my auto insurance adjuster confirmed the vehicle was towed to the Southampton Audi Dealership for an investigation, of which supporting documentation is also attached. Following this incident, I alerted Audi of America on April 15, 2024, and have since made several follow-up communications concerning the safety risks posed by the vehicle's unexpected behavior. Copies of these communications are enclosed for your reference. Unfortunately, there has been a significant lack of substantive responses from Audi of America, leaving the issue unresolved and ongoing safety concerns unaddressed. I appreciate your assistance with this matter and look forward to your assistance in ensuring that this safety concern is adequately resolved. Very truly yours