NHTSA Complaint #11589925 — 2020 TESLA MODEL Y

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Crash

Complaint Details

ODI Number	11589925
Vehicle	2020 TESLA MODEL Y
Component	STEERING
Date of Incident	April 20, 2024
Date Filed	May 21, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Tesla Model Y 2022 lost steering control April 20, 2024 Vehicles - Model Y While backing out of indoor parking garage Steering wheel locked up! Before I could hit the brake the car collided with the cement wall in the garage. Causing some damage to right side. I tried a system reset, no luck. Called Tesla they had me go into diag mode and try a few things with no success. They sent a tow trunk and took to car to the Tesla Highland Park then to the Collision center – they could not unlock the steering wheel and called in people from the FTS (Field Technical Support) team to look at it. Very UNSAFE, it could have been much worse. I do not trust the car anymore!

Related Complaints for the 2020 TESLA MODEL Y

Other STEERING Complaints

#11702982 — December 4, 2025 — I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance...

#11689053 — September 22, 2025 — While driving at approximately 39,000 miles, the vehicle developed loud rattling and creaking noises from the front s...

#11660602 — May 13, 2025 — Steering became difficult to turn to the right with the wheel sticking to the right when trying to turn or drive the ...

#11649532 — March 20, 2025 — The steering control arms were clicking and making noises when the steering wheel was turned. Reports on Reddit said ...

#11621689 — October 24, 2024 — After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-ste...

Recent Complaints for the 2020 TESLA MODEL Y

#11715304 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL — February 3, 2026 — The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along wi...

#11715304 — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING — February 3, 2026 — The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along wi...

#11715304 — FORWARD COLLISION AVOIDANCE: WARNINGS — February 3, 2026 — The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along wi...

#11714932 — ELECTRICAL SYSTEM — February 2, 2026 — Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes bla...

#11714932 — VISIBILITY/WIPER — February 2, 2026 — Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes bla...