NHTSA Complaint #11589761 — 2016 FORD MUSTANG

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	11589761
Vehicle	2016 FORD MUSTANG
Component	SEAT BELTS
Date of Incident	February 13, 2024
Date Filed	May 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The driver and passenger seatbelts are unusable due to deterioration. The fabric has shredded to the point that they jam in the mechanism and do not extend far enough to be buckled. I first noticed the issue in February 2024 and have been unable to obtain parts to repair my vehicle due to backorder. I have been unable to use my vehicle safely for over three months and counting. On May 20, 2024 I elevated this issue to Ford customer service (case reference: CAS494959874) and they were unable to do anything for me.

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