NHTSA Complaint #11589273 — 2018 HONDA ODYSSEY

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	11589273
Vehicle	2018 HONDA ODYSSEY
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 7, 2022
Date Filed	May 17, 2024
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2018 Honda Odyssey. The contact stated that on several occasions when the vehicle was started while driving at various speeds, the contact observed a pinging alarm, and the “Driver’s Side Sliding Door Failure” message was displayed. Additionally, the contact stated that the door was heavy while being opened. The vehicle was taken to a dealer over ten times where it was diagnosed that the door motor and battery needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

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