NHTSA Complaint #11589169 — 2023 TESLA MODEL 3

when I was driving my Tesla Model 3 with FSD exiting [XXX] , the FSD directed me to a wrong routing. I corrected the direction by taking over the FSD, the car then lost its full braking system. I was not aware of it until my car slipped backward at a stop and hit a car behind me. The other driver is good enough to let me go, but my Tesla back bumper was damaged. When I got home and read the message on the screen, I was told that the braking hold was disabled, autopilot was disabled, braking charge was disabled, and wheel alignment was disabled, and more. I contacted Tesla and make an appointment half a month later. I was also told that the Tesla recommends to have alignment adjusted every 6000 miles or every 6 months- while I was not aware of this, I thought Tesla is maintenance free. This was what I told Tesla representative then: If this disfunction is safety related, it should be mandatory, not recommended! I feel I was lucky that I only have a small accident, it could be worse. I just dropped my car to Tesla for repair yesterday, the estimated costs was originally $275, then it went up to ~$1500, then ~$1800, When I was talking to a representative, the costs increased to $2167 in a few minutes! I asked why the prices go up, they said the previous prices are mistakes, and if I don't want to pay, I can drive my car home! I believe this happens to many other Tesla users as well, it needs to be addressed before more accidents and damages. The fragile safety operation and the way Tesla treat its customer are not acceptable, at least to my case. Thanks for your attention, if you need more information about my report, or have any question, please feel free to contact me. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)