NHTSA Complaint #11588926 — 2019 CHEVROLET BOLT EV

This is concerning a 2019 Chevy Bolt purchased new on [XXX] from Stewart Chevrolet in Colma, CA. Around January 2024, we realized the vehicle's steering wheel was not returning to center on its own, and it took more force than usual to turn the wheel -- it would stick as you turned it. The vehicle had about 26,861 miles when we noticed this steering issue. When performing a turn (at low speeds and on the highway) the steering wheel would remain in the turned configuration until you manually moved it back to center. The dealer advised us that the steering gear would need to be replaced. We replaced the steering gear on [XXX] at Stewart Chevrolet in Colma, CA. However, though the steering was improved the problem was not totally fixed; the steering would still stick and the wheel took more force than expected to turn. We had the car re-evaluated and on [XXX] the Stewart Chevrolet again replaced the steering gear; this did not fix the issue. Finally, Stewart Chevrolet has recommended that we replace the steering column. We haven't done this yet because we are still trying to get GM to cover the cost of repairs. A vehicle with such low mileage should not need these repairs, and if you search online you will find many other Chevy Bolt owners across all models years having these issues. Please investigate and determine whether a recall is advised. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)