NHTSA Complaint #11588916 — 2019 FORD EXPLORER

I took my vehicle last year to the dealership to report the safety concern I had with a loose piece under my hood causing a flapping sound while driving. They determined the exterior a pillar was warped, loose and missing pieces. I received the recall in the mail a few weeks later, although they will not set up an appointment for me to resolve this issue. Not only does it state this is a potential safety concern, it has already been established this piece is defective on my vehicle. I also drive fellow associates around to meetings in my vehicle and it is putting them in danger along with myself and is bringing concerns it has not yet been addressed. The recall was sent to me a few weeks later on 01/26/2024.