NHTSA Complaint #11588676 — 2003 TOYOTA TUNDRA

The contact owns a 2003 Toyota Tundra. The contact stated while working underneath the vehicle, he became aware that the junction point on the frame rail of the front driver’s side was rusted. The vehicle was taken to the dealer where the rust was confirmed and pictures and documentation that the frame needed to be replaced were submitted to Toyota Chicago regional however, the subframe replacement was denied by the dealer. The manufacturer was contacted who informed the contact to find another 2003 Toyota Tundra owner where they had remedied the frame rust failure free of charge. The contact stated that the other vehicle owner informed him that Toyota offered to replace the frame or buy back the vehicle. The contact stated he provided the information to Toyota with the other owner's information and VIN, however, the contact stated that Toyota had not offered to replace the frame or buy back the vehicle. The contact stated that the vehicle was serviced in 2013 under NHTSA Campaign Number: 09V444000 (Structure) at Toyota West (1500 Auto Mall Dr, Columbus, OH 43228) however, the rust failure occurred. The contact stated that the remedy was insufficient. The contact stated that a case was opened. The approximate failure mileage was 200,000.