NHTSA Complaint #11588581 — 2019 SUBARU CROSSTREK

Anti-lockout mechanism failed to prevent telematics-initiated lockout. 1) Driver placed live child , keys, phone into car 2) Driver closed door with keys inside. The car normally refuses to lock under these conditions, detecting key inside, and preventing a hazard to infant who is unable to unlock the car. 3) Remote telematics command issued from 3rd party inadvertently locks car remotely. Driver has now lost control of the car lock state, and is locked out with child inside. Since it's a sunny day, car internal temperature increases, causing threat to child. 4) Emergency efforts to reach 3rd party to unlock the car to free child are successful ~10 minutes later , avoiding harm to child. However, if driver had been unable to reach the third party, the only alternatives would have been 911/break-glass.