NHTSA Complaint #11588533 — 2017 FORD EXPLORER

Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271