NHTSA Complaint #11588281 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11588281
Vehicle 2017 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

The back lift gate is closed according to the dash display, but the computer detects that the lift gate is NOT closed resulting in a battery drain. The indication that I get is when I start driving I get a beeping noise. I reset the hatch by pressing the hatch button manually. It opens and closes but when you restart the car you get a hesitation as if the battery is dead. This is the 2nd time this has happened to me in the last month and the 3rd time in the past 5 months this year. April 19th I had to jump my car because the battery was dead. I took it to a mechanic and they checked the battery and they advised the battery is fine. It happened again on May 11th, where I put something in the trunk, I closed the trunk it was closed no indication that it was not. The car drove fine. I started the car and again the battery hesitation, when I started driving I received the same beeping, I had to get out the car and manually open the hatch to reset it. The computer needs to be adjusted to detect when the lift gate is actually closed. Having the lift gate not closed but no indication for the drive is a safety problem.

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