NHTSA Complaint #11588220 — 2022 FORD MAVERICK HYBRID

On [XXX] my husband was traveling on [XXX] in Pennsylvania between mile markers [XXX] and [XXX], on cruise control driving 75mph. As he was starting up a steep incline, the Maverick (without warning) started to lose speed, went into LIMP mode (power to engine failed ) and the dashboard lit up with several different errors. He was in heavy traffic and had to swerve to the left median to pull over to safety, narrowly avoiding an accident. He did a vehicle inspection to ensure all fluids were still intact, wires were secure, etc. and did not detect anything wrong. He let the Maverick sit for 15 minutes and started the vehicle. The Maverick started with no issues, so he assumed it was a fluke and continued driving to reach his destination of Upstate NY from West Virginia. Before he could reach the NY border, his Maverick suddenly went into LIMP mode again while traveling up another incline on cruise control (also at 75mph). This time he was able to swerve to the right median to avoid causing an accident. He followed the same steps as before, and the Maverick turned on again without issue. He continued his drive to NY and was able to successfully make it without using cruise control. He brought it to our local Ford Dealership in Hagerstown, MD (the Ford dealerships in NY did not have capacity to assess the Maverick as we were only in NY for a couple of days). Our local Ford Dealership was not able to find anything wrong with the Maverick and said because they could not generate the same errors there was nothing they could do. We did show the the history of the errors as it's all contained on the Ford App, but they dismissed it as they couldn't figure it out. This happened again on [XXX] driving down [XXX] between mile markers [XXX]-[XXX], in a construction zone. He was thankfully able to pull over, narrowly avoiding getting rammed by a semi truck behind him. Our dealership refuses to help us fix the error. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)