NHTSA Complaint #11587829 — 2020 HONDA CR-V

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11587829
Vehicle 2020 HONDA CR-V
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

The orange flashing rectangular "BRAKE" warning light on the dashboard display comes on intermittently and randomly while I am driving when there is NOTHING on the road or in front of the car warning me that the car will be braking itself. This has happened while driving 70 mph on the Interstate as well as on local roads going 30-40 mph and in all of these instances there has been nothing in the way of the car! No vehicles. No objects. Nothing. If I had not seen the warning light display on the dashboard and the automatic braking system would have stopped my car while driving 70 mph I could have been killed by a driver behind me on the road running into my car or by severe whiplash from stopping so fast unknowingly. I have reported this to my local Honda dealership where I bought the car (twice now in the last 10 months; once on 8/1/23 and again on 5/9/24). They said they have no knowledge of a potential recall even though I have told them I have read multiple articles in the past several months about a possible recall. I am taking my car to a local body shop to have it scanned to see if they can find anything wrong but the dealership refuses to check the codes as a courtesy free of charge. Honda has suggested I wash my car to clean the sensors of debris which I do very often and the issue just keeps happening. Thank you.

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