NHTSA Complaint #11587768 — 2013 VOLKSWAGEN PASSAT

The central locking system is malfunctioned as the car does not automatically or manually lock. This is a safety risk as anyone inside or outside the vehicle can open the doors. This issue has been ongoing for about a year & has been ignored from different auto shops during different service times. I addressed this issue again when bringing the vehicle to the auto shop on 5/4/24 for a separate concern & the diagnostic code has been confirmed but was told “we will clear the code & it should reboot itself”. This did not work as the locking system is still malfunctioned & still have to manually lock the vehicle through the driver door when leaving the car. When inside the car & attempting to lock the car inside, you can hear it trying to lock but does not fully click over to lock because when driving, anytime speed is accelerated from 0mph to 10mph, it continuously attempts to auto lock. The locking indicator light does not illuminate when inside the vehicle.