NHTSA Complaint #11587527 — 2014 FORD EXPLORER

The contact owned a 2014 Ford Explorer. The contact stated that while driving at 20 MPH, the driver of the vehicle ahead abruptly braked; as a result, the contact collided with the rear of the vehicle ahead. The air bags did deploy; however, the contact stated that the driver's side air bag failed to fully deploy, only inflating to the size of a volleyball, and the front passenger side air bag caused the glove box panel to detach and become a projectile that resulted in injury to the passenger. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself and her husband to an area hospital, where her husband was treated for various cuts and bruises to his legs. The manufacturer was not notified of the failure. The failure mileage was unknown.