NHTSA Complaint #11587493 — 2016 MAZDA MAZDA3 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11587493
Vehicle	2016 MAZDA MAZDA3
Component	ELECTRICAL SYSTEM
Date of Incident	May 7, 2024
Date Filed	May 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The Mazda Connect touch screen in the center display does not accept touch commands properly or will often operate by itself (ghost touch). When it does this, even though I will have navigation on, it will interrupt the service to jump screens, causing me to lose guidance and force me to pull-over to try to deal with the issue. I have had to swerve in my lane trying to correct the issue until I have the opportunity to pull-over, and it has been dangerous to me and the folks on the road with me when this happens.

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