NHTSA Complaint #11587425 — 2022 BMW X3

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11587425
Vehicle 2022 BMW X3
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.

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