NHTSA Complaint #11587363 — 2016 CHEVROLET VOLT

On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)