NHTSA Complaint #11587184 — 2017 FORD ESCAPE

I have a 2017 Fords Escape Titanium with the 2.0 Ecoboost Motor with 24.394 miles on it since purchased new at our Dealer in Albany, NY. This Car is Driven by an elderly woman (grandmother) to the grocery store and bank in our small down only and once a week to doctors. When driving the 2017 Esape with the 2.0L vehicle started to shake violently and check engine light came on due to what I found later to be misfire in cylinder two. We had to pull over to the side of the road on the highway as best we could in fear of getting rearended by traffic.This is the second ford escae in the [XXX] family that has done this to us and put us at risk. The other 2017 family-owned Ford Escape 1.5L Ecoboost was taken to the Ford shop and after review needed a new Short Block replacement due to Coolant Intrusion into cylinder 2 &3. Car was at Ford Dealer for over 8 weeks getting repair with no rental. Ford did have a bulletin (Customer Satisfaction Program 19B37-Supplement #4) that covered this full replacement. So, Ford admitted they had an issue and would replace these then at no cost to the customer. When i called the Dealer on this 2017 Escape 2.0L Escoboost with the Same Faulty head design they said it's out of Warranty and even though there is a service bulletin stating to replace the Engine, Ford Does not have a Recall or Customer Satisfaction Program for this as before. I am having this escape brought to a Ford shop to have it diagnosed officially as i had to with the other Escape. I know the symptoms and have scoped the cylinder. When speaking to Ford Directly they confirmed this and told me to contact you. I do not feel it's right for a Company that our family has been so invested in for generations and currently have 7 fords in our fleet to say well it's not covered on a motor with 24.393 miles on it. The Risk that that failure put us in on the highway of not being able to accelerate and get over to the side of the road in a timely manner is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO