NHTSA Complaint #11586879 — 2015 LEXUS CT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11586879
Vehicle 2015 LEXUS CT
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

received CUSTOMER SUPPORT PROGRAM 24LE01 NOTIFICATION for issues related to Brake Booster and Brake Booster Pump Assemblies. Indicator lights, such as Master Warning Light (Yellow) and SLOP Indicator (Yellow) have appeared while reversing out of a parking spot when no water puddles are present and moving foward (clear day/road) where the vehicle doesn't catch the gear to move initially. Once braking, the system seems to reset itself and allows for a "normal drive". The experience is intermittent, and not often- the dashboard warning lights come on infrequently and is not consistent. Lexus Dealer/Service Shop advised a charge of $145 to look for diagnostic codes C1391, C1252, C1256, C1253. If they find these codes, then they will check the extended warranty to determine if they will charge you or not under their customer support program which really doesn't tell the car owner one way or another. The service adviser said only a Lexus authorized dealer can check for the diagnostic codes and can't be obtained from a traditional code reader at retail outlets such as Autozone, or OReilly, etc. The issues with the Brake Booster and Brake Booster Pump Assemblies sounds like a critical issue with deadly affects if not looked into. The method of the dealer seems shady to get this looked at and for a price to be passed on to the car owner.

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