NHTSA Complaint #11586861 — 2012 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11586861
Vehicle 2012 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

My 2012 Kia Sorento (138k mi.) has received all suggested maintenance religiously, including a routine oil change on April [XXX]. On April [XXX] while driving the vehicle, a loud sound came from the engine and it stalled in traffic. An initial inspection revealed that there was NO oil. I immediately put 5 qts. of oil in the vehicle, drove home, parked, and called the shop that had JUST changed my oil. They came to look at the vehicle the next morning and again had to put 3 qts. of oil. The vehicle has since been towed to the dealership which confirmed "excessive bearing wear" where the engine attaches to the transmission causing the oil to leak out and a knocking rod. The entire engine must be replaced at a price tag of $12,000. The dealership stated that there were NO dtc codes showing for the ENTIRE HISTORY FOR THE VEHICLE. Essentially, the vehicle is in pristine condition but has now suffered a complete engine seizure less than 20k miles outside of warranty. The technician also stated that since NO dtc codes were indicated, including the 1326 dtc, they could not request an extension of warranty from the manufacturer on my behalf. Upon researching this issue, I have found 800 complaints for this model year Sorento, ten (10) NHTSA Investigations, and five (5) recalls for this MY. Two recalls relate to excessive bearing wear causing engine seizure (NHTSA Campaign Number: 17V224000) and the installation of software related to the Knock Sensor Detection System (KSDS) to detect the rod knocking. Being that Kia is obviously aware of these issues on this MY, I requested that the manufacturer extend my warranty to cover the repairs. KIA responded and said since the recalls weren't for my specific engine model, they would not consider extending the warranty. This is absurd. Furthermore, the current recall which was issued over 8 months ago (NHTSA Recall Number 23V652000) still has not been resolved by KIA. This is not something new. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

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