NHTSA Complaint #11586847 — 2023 TESLA MODEL X

UNKNOWN OR OTHER issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11586847
Vehicle	2023 TESLA MODEL X
Component	UNKNOWN OR OTHER
Date of Incident	May 3, 2024
Date Filed	May 3, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

Car garage door activation software. My Tesla car activated the garage door, opening it while I was getting ready to back into the garage, as it was supposed to do. After I initiated backing into the garage, the Tesla, on its' own, activated the door to close as I was backing into the garage. The garage door came down onto the top of the spoiler on the rear of my Tesla Model X. I did not activate the door opener on the control panel. While backing up, I could not see the door in the process of closing. I have a video of the incident. I contacted Tesla and was told they would not cover the damage.

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