NHTSA Complaint #11586669 — 2018 HONDA CR-V

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11586669
Vehicle 2018 HONDA CR-V
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

My car was well maintained with less than 40k miles. One evening, when I was trying to get back home from my office, my car didn't start. I called a Honda dealer. They suspected battery issues and jump-start requirements. I called my AAA insurance for roadside assistance. They did jump-start the car and said my battery was completely DEAD. Charged me around 213$ for a battery replacement. I drove back home. The next day morning, my car didn't start again! I had to get the car towed to my dealership. The dealer was unable to figure out what went wrong. He kept the car under his observation for a night and it worked fine. When I went to collect the car after payment of about 120$ (diagnosis, cleaning, and testing charges by the dealership), the car turned on by itself with a blinking red light on the dashboard along with a battery and other lamp symbols turned on. The dealer said he found the root cause and said it could be a BCM Module issue. The BCM Module is supposed to coordinate and function many electronic safety components in the car. The car's electric components turn on by themselves and drain out the battery!! I was very shocked to see BCM's failure and it could have potential SAFETY HAZARDS for consumers!! Please look into this issue.

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