NHTSA Complaint #11586596 — 2009 FORD ESCAPE

The steering went out on my daughters car. When calling the dealership to find out about a possible recall as I see it's a known issue, we were told there is no recall for this car. (...same car, same year has recalled many of these for this issue, why not this one?) When taking to a mechanic were quoted that a new steering column was needed, although it would have to be a salvaged part which is not safe to put another defective refurbished steering assembly especially at the quoted cost of 3k.