NHTSA Complaint #11586390 — 2008 LINCOLN MKX

The contact owns a 2008 Lincoln MKX. The contact stated that while driving at unknown speeds, the brake pedal was firm when depressed, and the vehicle was slow to respond. There was an abnormal hissing noise detected from the dashboard. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Cavalier Ford Greenbrier (1515 S Military Hwy, Chesapeake, VA 23320), who informed the contact that there were no recalls on the VIN and to schedule an appointment. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,000.