NHTSA Complaint #11585917 — 2022 BUICK ENCORE

The contact owns a 2022 Buick Encore. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the GMC mobile app alerted the contact of emissions failures and advised to contact the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that the emission pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred 9-months later. The vehicle was taken to a second dealer, Simms Chevrolet Co (4220 W Vienna Rd, Clio, MI 48420) where it was diagnosed that the emission pump had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,474.