NHTSA Complaint #11585888 — 2017 VOLKSWAGEN GOLF ALLTRACK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11585888
Vehicle	2017 VOLKSWAGEN GOLF ALLTRACK
Component	STEERING
Date of Incident	November 14, 2023
Date Filed	April 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

The Clock Spring Assembly on my vehicle failed. In May 2023 Volkswagen of America issued an extended warranty coverage notice for the part. After doing some research and determining the part failure, I called my local VW dealer to report the problem. They told me they would be happy to schedule an appointment to look at my vehicle but they could not schedule my vehicle for service for at least a month. Considering this issue to be an extreme safely issue and realizing I did not want to drive around in my vehicle for over a month without air bag protection, I had my vehicle repaired at an independent service facility. I have had several communications with VW of America (attached) and they refuse to reimburse me for this repair.

Related Complaints for the 2017 VOLKSWAGEN GOLF ALLTRACK

Other STEERING Complaints

#11635576 — January 13, 2025 — I am facing an issue with my car where it tends to roll back even when it's in park, regardless of whether the engine...

#11432701 — September 13, 2021 — The vehicle had been making mild clunking noises for some time (at least 2.5 years) during some combinations of turns...

#11375741 — November 21, 2020 — FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED

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