NHTSA Complaint #11585656 — 2023 TESLA MODEL X

The Model X steering wheel has a haptic horn button instead of the standard mechanical horn that every other car uses. This presents a huge safety issue because of the size and location of the haptic horn button and the fact that it's not a physical or mechanical button. On several occasions the horn has gone off unintentionally causing a road hazard and when an emergency situation arises, you must take your eyes off the road to look for the horn light. This puts my family and others drivers at extreme risk. Tesla appears to have acknowledged the problem because they have since switched back to a mechanical horn, however they refuse to replace our group of drivers horns under warranty. I am submitting this safety because I believe it is a danger to all drivers that the emergency horn is unable to be accessed when needed. Thank you