NHTSA Complaint #11585572 β€” 2023 TESLA MODEL X

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11585572
Vehicle 2023 TESLA MODEL X
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

We bought our tesla model x on or about June 6th 2023, on or about march 22nd our right rear tire developed a leak, we took it to les Schwab tires to have it checked our and they discovered it was a cracked wheel, they said it was a defective wheel and that we should take it to tesla to get replaced as they have seen 3 others in the last 2 weeks. We took it to tesla and they said they would not warranty any wheels as they have never warrantied any before. They said it was due to road impact but there is no sign of any impact visible other than the crack. Around that same time our passenger door window button fell inside the door panel so we scheduled an appointment to have it fixed and had been advised it would be covered. My wife took it to them on or about April 19th and one guy said it probably wouldn't be covered then the other service adviser stated that it would be warranty as we have not had the car for even a year but then the service manager refused to fix it and wanted us to pay over $1,000 to fix it. They said it was from abuse that it broke but not sure how you abuse a switch push down on it with your finger to activate switch. Now on Saturday April 27th we have developed another tire loosing air, now the left rear due to another cracked wheel. Now I did more research online and have found numerous people with the same problems and having 3-4 of their factory wheels breaking. This is also on top of the car wearing out the inside edge of the tire while the center and outer part of the tire has lots of life left in it meaning that the alignment is not properly set but tesla says that it is normal because it is a performance vehicle. Not sure that I would consider a 6 passenger sub a performance vehicle

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