NHTSA Complaint #11585550 — 2012 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11585550
Vehicle 2012 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.

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