NHTSA Complaint #11585513 — 2021 LEXUS ES

STEERING issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11585513
Vehicle 2021 LEXUS ES
Component STEERING
Date of Incident
Date Filed
Mileage 38,000 miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The contact owns a 2021 Lexus ES. While the contact's wife was driving at unknown speeds, the messages stating "vehicle notification system, a malfunction in the vehicle notification system has been detected, contact dealer", and "notification system malfunction visit your dealer" were displayed. The contact stated that the steering wheel automatically maneuvered to the left side of the lane and the contact's wife avoided a crash, however, the failure recurred and the contact's wife crashed into the rear bumper of a vehicle with the front bumper of the contact's vehicle. The contact stated that while the wife was depressing the brake pedal, it failed to respond and the contact's wife crashed into the vehicle a second time. No police report was filed. No injuries were sustained. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 38,000.

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