NHTSA Complaint #11585495 — 2016 FORD TRANSIT

The contact owns a 2016 Ford Transit. The contact stated while driving at various speeds, the rear end of the vehicle made an abnormal sound. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the dealer, where it was diagnosed with driveshaft failure. The dealer determined that the failure was related to NHTSA Campaign Number: 19V767000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The dealer referred the contact to the manufacturer, who then referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 260,000.