NHTSA Complaint #11585474 — 2016 NISSAN MAXIMA

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11585474
Vehicle 2016 NISSAN MAXIMA
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

- Front windshield; internal bubbles/separation of glass at top edge of front windshield as it meets the seal. - The glass appears to be separating internally, compromising the safety aspect and will start to spread downward over time. - The factory front windshield was already replaced once a few years back by Nissan dealership for this exact same problem (can provide exact dates/information later); and the same exact problem is happening again. Nissan dealership knows about it, but has not officially inspected/documented for their records, but I can get this completed. - No warning/symptoms other than visual inspection/noticing the issue occuring when cleaning car. - Contacted Nissan Consumer Affairs about the problem, and that this is the second time of the exact problem, but Nissan Consumer Affairs would only state that Nissan could do nothing about the problem at this time, although this is a clear defect of the windshield manufacturing process. I provided pictures of the problem, and they wouldn't even address the problem, other than, Nissan can't do anything at this time about the problem. There is a Nissan TSB regarding windshield issues/defects, but also addresses warranty. The second replacement windshield is not in warranty, and asked Nissan to see if they could resolve the problem due to manufacturer defect and the fact that it may spread downward, causing more problems and/or safety stability of the top of the windshield and have an engineer or specialist look into it, they were not willing to do this.

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