NHTSA Complaint #11585374 — 2019 HYUNDAI KONA

While driving the vehicle the warning light went on and suddenly there was a loss of power on the highway. The vehicle was brought to our local mechanic who ran a diagnostic test and the NTSB recommendation for engine replacement DTC P1327 came up. He advised the vehicle go to the dealer, which we did. It has been at the dealer for 5 weeks. When the recall 22-EM-008H was done, they did not do the recommended engine test in 2023. The recall also had them do something in the computer to give owners a warning if there was any knocking sensed in the engine. That warning system failed to work because the light came on when the engine seized. The dealer said they see a couple of these cars a week with the same issue and Hyundai refuses to take ownership of the issue that prompted the recall. They denied us saying it was out of warranty when the recall was not issued until the car was about 4 years old. Most people would be out of warranty, especially because the 100K warranty doesn't apply to secondary owners which I was never aware of until now. I bought the car in 2020 about a year after production. Everyone you speak to at Hyundai doesn't understand English and at the bottom of the recall it states to submit a prior approval if the affected part is out of warranty for a goodwill consideration but they deny all of them due to out of warranty which doesn't make any sense as to why there would be a prior approval process for out of warranty claims for good will if they are not going to ever do a goodwill repair. They also do not give you to a person that can listen to what you are trying to tell them that can understand what goodwill means and explain why they did not do the engine repair or replacement when they discovered they had engines out there with the potential to fail. This is not right what they are doing. Many other models have the same issue and the warranty was extended to 15/150k but this one has not been added to that and it should be.