NHTSA Complaint #11584592 — 2017 FORD EXPLORER

Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)