NHTSA Complaint #11584231 — 2003 TOYOTA TUNDRA

On 4/19/2024 I arrived for an appointment at Corwin Toyota of Bellvue, Nebraska for inspection of my vehicles known recall of the frame due to excessive rust and potential failure due to a faulty manufacturing process. My vehicle is a 2003 Toyota Tundra SR5, Access Cab. Upon arrival, the service representative, and later corroborated by his manager, refused to inspect my vehicle stating "work had already been done on my frame". That is not true. I am the original owner of said vehicle and had it inspected in approximately 2010 after being informed of the recall, likely at a dealership in Denver Colorado where i was residing at the time. At that time was informed vehicle frame did not have excessive rust and NO work was done. The vehicle was purchased in Colorado Springs from Corwin Toyota (same dealership franchise company?), in 2003. Since then, the vehicle has lived in Nebraska and Iowa for most of its existence where salt is used on roads extensively in the winter. I was informed by the service representative at the dealership they will not look at it as they show it has already had repairs done to the frame as I stated. This is false. No work has been done on my vehicles frame at any point and is now experiencing significant frame rust. At some point, maybe at inspection in 2010, maybe later, that some work had been done making the frame ineligible for future inspection or repair or replacement. I am sure Toyota and its agents, Toyota dealerships, are highly motivated to exclude as many vehicles associated with this frame recall as possible. I am certain I am not the only one experiencing this fraud on the consumer. Please investigate whom allegedly did work on my frame, when, and what specifically. I expect the ability to have my frame legitimately inspected and actual repairs or replacement of effected part(s) as resolution. I will be contacting the manufacturer but expect the same run around without your direct involvement. Thank you in advance.