NHTSA Complaint #11583760 — 2018 TESLA MODEL X

UNKNOWN OR OTHER issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11583760
Vehicle	2018 TESLA MODEL X
Component	UNKNOWN OR OTHER
Date of Incident	April 17, 2024
Date Filed	April 18, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

on 4/17/2024 while exiting bank drive up lane in parking garage car suddenly accelerated from 5mph to maximum, both feet on brake had no effect, drive lever did not engage neutral or reverse. Car exited garage and was able to be steered onto median into a tree to stop car. Air bags deployed. Thankfully no one injured, if there had been a pedestrian or another car there would have been a bad outcome. Attempted to contact Tesla but unsuccessful locating telephone number or online contact to report, was able to send text to 24 hour tech assistance line, no response as of now.

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