NHTSA Complaint #11583402 — 2024 SUBARU ASCENT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11583402
Vehicle 2024 SUBARU ASCENT
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

The wireless car play phone connection randomly drops and is a known issue with Subaru. This a potential safety issue due to dropping calls mid calls that are hands free and encourage the driver to grab the mobile phone change it from air play to phone and then back to air play to fix it. Or take it off car option requiring the drivers attention to be diverted. Also this issue drops the navigation embedded into the radio unit on the car which could again create a safety issue distracting drivers and causing accidents. This needs to be addressed immediately and Subaru has no fix available.

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