NHTSA Complaint #11583149 — 2006 JEEP GRAND CHEROKEE

On this vehicle both front eat seatbelt receivers are faulty. This was not caused by an accident or excessive wear of the seatbelts. When you push the seatbelt into the receiver, it will not accept the seatbelt without first pushing down on the seatbelt button. Additionally, the vehicle does not recognize when the seatbelts are in use and the light on the dash stays on regardless. This issue started some time ago, however, more recently (past 3 weeks) the airbag light started coming on intermittently. I took the vehicle to a shop (not a dealer) and they diagnosed the airbag light as being caused by the driver's side seatbelt retractor spring malfunction. They were unable to repair and directed me to a dealer. Upon contacting the dealer they are only offering replacement of the seatbelts faulty seatbelts as customers expense. I have contacted Dodge customer service and asked what assistance they my provide. That issues is currently open under case number 89679478.