NHTSA Complaint #11583002 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while stopped at a traffic light, there was smoke coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed that coolant and oil were leaking and the turbocharger and hoses needed to be replaced. The vehicle was repaired. On another occasion, while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to the residence where a handheld diagnostic machine diagnosed that the spark plugs needed to be replaced. The vehicle was then taken to an independent mechanic where it had faulty wheel bearings, spark plugs, and a coolant leak. The contact was informed that the spark plugs and wheel bearings needed to be replaced. The vehicle was repaired but the check engine light illuminated within a week. The vehicle was then taken to the dealer where it was diagnosed that the coolant leaked into cylinder #1 and the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 84,340.