NHTSA Complaint #11582394 — 2017 BUICK ENCLAVE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11582394
Vehicle 2017 BUICK ENCLAVE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I had taken to Alpena Mi.Buick GMC address 133 Johnson St Alpena Mi. 49707. When the warning come up on the message center on the dash [XXX] That said service side detection system and in the side mirrors each side light up all the time and would cost $875.00 installed at that time had to pay $80.19 inspect and advise. At that time was unable to afford that cost to have fixed. So with those light on in your mirrors it was a unsafe to drive in daylight hours and worse in night time driving so we had to limit our driving because of this and both my wife and myself are on disability.. It was a distraction and made for unsafe travel for ourselves and for other drivers on the roads. We were able to afford on [XXX] and at time was taken back to. The same dealership for repair at that time they installed the side detection Kit cost was $812.66 which was less then the original cost. Question number 2 With this lights on in your mirrors at all times when we would be driving day and night it was a big distraction that you never would know if someone was in the next lane to you on two lane road or on the interstate. So each person was at risk in our vehicle as well as other vehicles. Question number 3 Yes that was confirmed by Alpena Buick GMC the dealer I had taken the car to back on [XXX] . Question number 4 As far as it being a GM dealer and being a GM part I would say yes. Question 5 yes as I told you in Question 1 it had on the message center in dash Service Side Detection as well as lights on in both mirrors. In my words this is a reason this should be a recall first for people that are driving and can't afford to have fixed this is a accidents waiting to happen with death please do a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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