NHTSA Complaint #11582293 — 2024 BUICK ENCORE GX

The contact owns a 2024 Buick Encore GX. The contact received notification of NHTSA Campaign Number: 23V744000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was performed; however, while driving 30 MPH, the instrument cluster display and the infotainment system screen display turned black. There was no warning light illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted. The contact stated that she was able to drive to the nearby residence. The contact stated that upon arriving to the residence, she turned off and restarted the vehicle several times, and the infotainment screen display became operable. The contact stated that she went to the vehicle settings on the infotainment system and selected Update twice, but the instrument cluster display remained black. The contact stated that she then selected Previous Updates and turned off the vehicle for an hour. The contact stated that upon restarting the vehicle, the instrument cluster and the infotainment system were operable. The dealer was notified of the failure through a voicemail message. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,714.