NHTSA Complaint #11582091 — 2009 HYUNDAI ELANTRA

March 26, 2024 Hello; Re: 2009 Hyundai Elantra Touring VIN# [XXX] On [XXX], I while driving on a very icy slippery road to do low temperatures and the city not salting the roads like they should have! I was going approximately 22 mph & somehow I lost control of my car & slammed into a light pole & the whole entire front end of my car was destroyed! Meanwhile, none of the airbags deployed & I slammed into the steering wheel! I had my seatbelt on & it immediately locked up on me & someone had to cut me out of the seatbelt! I was transported to the hospital emergency, while my car was towed to "E. End Auto" @ 64 10th Ave. Dickinson, ND I suffered severe injuries such as back & neck injuries, 4 bruised ribs & horribly severe bruises to my left eye & scars! As soon as I possibly could I contacted "E End Auto" to find out what to do next & they informed me that the tow charges were approximately $700 & that was less than a 2-mile tow! Additionally each day the car sat in their storage lot it was $75 per day! It took me a few days to get a ride to get to my car due to pain and suffering, which I'm still experiencing terribly!! So, by the time I got to my car it had been there approximately 3 to 4 days & my bill was over $1,000! I spoke with the owner & pleaded & begged him if he could possibly offer me something for my car since it was obviously totaled out! He said absolutely no & that if I gave him the title to my car he would zero out the bill! So unfortunately hesitantly I had no choice, so I signed over the title! This business used to take vehicles that were wrecked & part them out. Unfortunately, they do not do that any longer & my car would soon be transferred to the salvage yard & be crushed! I don't understand what could have happened! I'm asking with all due respect and consideration if this matter can be looked into please?! Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)